Faster than a human
Hours saved
Automated processes
Ecommerce and retail services are undergoing a revolution. Rocketbot has solutions that Clients leverage to fit their business processes needs.
Our clients
Ecommerce and Retail
Points compensation
Rocketbot robots now automate data processing on an online platform.
These robots send an email to the client with the confirmation of their points once the compensation has been made. Because the compensation is automatic, it is reflected 24 hours after the request is made, rather than the seven days that the manual system used to take.
- The task requires no customer service personnel. In the absence of bots, it is estimated that a team of five people would have to be deployed full-time, Monday through Sunday, to handle the task.
- Errors associated with point compensation were reduced to zero.
- The cost of executive calls to respond to customer uncertainty was drastically reduced.
- Security and customer satisfaction in their response.
Quality claims
The availability of claims on both platforms hinged on the sales or customer service representative’s availability, flexibility, and willingness to furnish information.
Both platforms have a large number of mistakes or inconsistencies. Rocketbot robots made it possible to integrate the CRM and Quality platform. When an instance of product quality is entered into the system, robots are responsible for reflecting it in both bases.
With online, real-time access to quality cases, the company may identify recurring product quality concerns and offer preventative warnings to other customers.
- Sales and customer service representatives save time by entering the quality case only once.
- Zero-based reduction of mistakes and inconsistencies.
- Both platforms maintain real-time data storage.
- No specialized personnel is required to integrate both bases.
Efficiency report
Before Rocketbot , one person spent half a day, Monday through Friday, manually compliling productivity reports on boxes and distributing them to company premises. There was no data on the weekend shifts.
Existence of report delays and information failures, which resulted in problems with bond payment to tellers.
Rocketbot robots are responsible for processing, executing and sending the reports to shops at 8:00 am. The report is available daily at first time.
- Shops have access to efficiency reports five hours in advance. The reports on Saturday and Sunday are also provided.
- No employee is compelled to stop working or to use overtime.
- Errors in efficiency reports were eliminated, and tellers' satisfaction increased because their performance bonuses were consistent.
Vtex management
Two years ago, new prices and stocks had to be entered manually on the VTEX ecommerce platform, which the company uses.
A team of more than seven people was hired for cyber events to carry out the massive loading of 1,500 products on offer, a difficult task that resulted in several pricing errors with associated claims and costs.
Rocketbot’s robots now handle loading prices and stock for products on Cyber dates or company-specific events.
- Thanks to the robots in charge of bringing changes to the VTEX platform, the complete price upload for Cyber-type events went from weeks to minutes.
- During Cyber dates, there is no need for a sporadic team of workers to perform manual price loading.
- Mispricing errors were reduced to zero, resulting in a savings of more than $150,000 from mislabeled products.
Start your RPA Journey
If you have questions, require personalized advice, or would like to see a product demonstration, contact our experts to learn how you can get started in the digital transformation.
