Success cases

Innovating in the financial services sector

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Faster than a human

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Automated processes

The financial services sector is undergoing a revolution. Rocketbot has solutions that Clients leverage to fit their business processes needs.

Our Clients

Success Cases: Financial Services

Employee Benefits

In response to the economic emergency, the National Government of Colombia created the Formal Employment Support Programme (PAEF). The initiative required the processing of applications for payroll subsidies from a bank in Colombia.

This was an operation that was done manually and was performed in sequential and repetitive steps. This process delayed grant applications and caused digitizing errors.

By automating the process using Robots created in ROCKETBOT, speed and efficiency were improved, allowing SLA compliance in an efficient fashion.

Financial transactions history

Typically, customers of banks and financial institutions call the contact centers to request historical certifications of their financial transactions, in order to vouch for this information before government authorities or embassies. This procedure may take up to five business days to produce the data.

The institutions that have implemented Rocketbot robots have decreased the processing time to one minute and forty seconds. Consequently, customers’ perception changed positively.

Legal resolutions

In certain cases, banks and financial institutions must seize or freeze accounts by court order, whether for criminal or civil reasons. This is a manual process that involves many hours of labor and management.

The Financial institutions that adopted Rocketbot were able to keep up with updating Court resolutions into their systems.

Cash balance reconciliation

Tellers and supervisors in numerous banks and financial institutions spend additional time balancing and closing daily shifts. As there are numerous platforms to interact with, it is time-consuming to identify differences, update respective branch and core systems and deliver a reconciled

Using Rocketbot, data extraction and balancing tasks are now completely automated, reconciling data from over 16 platforms. This allows tellers to perform additional operational tasks.

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If you have questions, require personalized advice, or would like to see a product demonstration, contact our experts to learn how you can get started in the digital transformation.