Privacy Policy

I. PRIVACY POLICY AND PROTECTION OF PERSONAL DATA

The WWW.ROCKETBOT.COM website, hereinafter “ROCKETBOT”, “WWW.ROCKETBOT.COM” or “the website,” indistinctly informs the people who make use of it, hereinafter “users,”  of this privacy policy and the protection of personal data.

This privacy and personal data protection policy is part of the General Terms and Conditions of Use of the WWW.ROCKETBOT.COM website. For more information, review the General Terms and Conditions of Use contained on the website, which are available at the following link: https://www.rocketbot.com/en/privacy-policy.

Users will be able to understand how ROCKETBOT collects, treats, and protects their personal data by reading this policy. Acceptance of this privacy policy is implied by accessing, using, and remaining on the website WWW.ROCKETBOT.COM.

The application of Law No. 19,628 on Personal Data Protection and Law No. 19,496 on Consumer Rights is of particular relevance.

This policy has been modified to comply with the European Data Protection Regulation, so long as it does not violate Chilean law (GDPR).

  1. Data storage refers to the protection or custody of data in a database, bank, or registry.
  2. Statistical data refers to data that cannot be correlated with a named or identifiable owner due to its origin or processing.
  3. Personal data refers to any information about a recognized or identifiable natural person.
  4. Sensitive data refers to personal information that relates to the physical or moral characteristics of a person, or to the facts or circumstances of his or her private life or intimacy, such as personal habits, racial origin, ideologies and political opinions, religious beliefs or convictions, physical or mental health states, and sexual life.
  5. Register, bank, or database refers to an organized collection of personal data, whether automated or not, and regardless of the form or mode of its creation or organization, which enables the linking of the data and the execution of any type of data processing.
  6. Responsible for the registry, bank, or database refers to the natural or legal person responsible for making decisions regarding the processing of personal data, also known as the person responsible for the processing of personal data.
  7. Data owner refers to a natural person to whom the personal data pertains.
  8. Data processing is defined as any operation or set of operations or technical procedures, whether automated or not, that enable the collection, storage, recording, organization, elaborate, selection, extraction, confrontation, interconnection, dissociation, communication, assignment, transfer, transmit, or cancellation of personal data, or their use in any other way.
  1. Data storage is the preservation or custody of data in a registry, bank, or database.
  2. Statistical data refers to data that cannot be associated with an identified or identifiable owner because of its origin or as a result of its processing.
  3. Personal information or personal data refers to any information pertaining to identified or identifiable natural individuals.
  4. Sensitive data refers to personal information that relates to the physical or moral characteristics of a person, or to the facts or circumstances of his or her private life or intimacy, such as personal habits, racial origin, ideologies and political opinions, religious beliefs or convictions, physical or mental health states, and sexual life.
  5. Register, bank, or database refers to an organized collection of personal data, whether automated or not, and regardless of the form or mode of its creation or organization, which enables the linking of the data and the execution of any type of data processing.
  6. Responsible for the registry, bank, or database refers to the natural or legal person responsible for making decisions regarding the processing of personal data, also known as the person responsible for the processing of personal data.
  7. Data owner refers to a natural person to whom the personal data pertains.
  8. Data processing is defined as any operation or set of operations or technical procedures, whether automated or not, that enable the collection, storage, recording, organization, elaborate, selection, extraction, confrontation, interconnection, dissociation, communication, assignment, transfer, transmit, or cancellation of personal data, or their use in any other way.

The person responsible for the processing of personal data collected through the ROCKETBOT website is SOLUCIONES INFORMATICAS ROCKET NOT, Sole Tax Roll No. 76.945.322-9, represented by JUAN JORGE HERRERA WAGENKNECHT, national identity card No. 10.302.205- 3, hereinafter, the data controller.

The data to contact the responsible person are:

  • Email: jjherrera@rocketbot.com
  • Address: Dr. Barros Borgoño 246

The personal data obtained by ROCKETBOT through the forms on their pages will be incorporated and treated in our databases to facilitate, expedite, and fulfill the obligations established between ROCKETBOT and users, or to maintain the relationship established in the forms they fill out, or to respond to a request or inquiry from them.

Specifically, the data of the users will be obtained by ROCKETBOT through the following action(s):

  • Message or contact forms
  • Download licenses
  • Site cookies

The only types of data processed by ROCKETBOT are identifying data. In no case are sensitive categories of personal data, such as individuals’ health status, political opinions, or religious beliefs, processed.

Sensitive data cannot be processed unless authorized by law, the owner of such data consents, or such data is required for the determination or granting of health benefits that correspond to their owners.

Personal data processing is only permitted when authorized by law or when the owner expressly consents to it.

ROCKETBOT agrees to obtain the user’s express, written, and verifiable consent for the processing of personal data of which it is the owner, for one or more specific, duly informed purposes.

The possibility of releasing stored and processed data to the public will also be informed.

Personal data processing is only permitted when authorized by law or when the owner expressly consents to it.

ROCKETBOT agrees to obtain the user’s express, written, and verifiable consent for the processing of personal data of which it is the owner, for one or more specific, duly informed purposes.

The possibility of releasing stored and processed data to the public will also be informed.

The processing of personal data from or collected from publicly accessible sources is exempt from authorization requirements when the data are of an economic, financial, banking, or commercial nature, are contained in lists relating to a category of persons that are limited to indicating background information such as the individual’s membership in that group, profession or activity, educational qualifications, address, or date of birth, or are required for direct response communications or direct marketing or sale of goods or services.

Neither is this authorization required for the processing of personal data by private legal companies for the sole use of themselves, their colleagues, and the entities with which they are affiliated, for statistical, pricing, or other purposes that benefit them in the aggregate.

Personal data should be used only for the purposes for which it was collected, unless it comes from or has been collected from sources accessible to the public.

Except where permitted by law, with the owner’s consent, or when required for the determination or granting of health benefits corresponding to their owners, sensitive data cannot be processed.

The user has the right to revoke consent at any time. It should be as simple to withdraw consent as it is to grant it. As a general rule, withdrawal of consent does not preclude use of the website.

In the instances in which users must or may provide their data through forms to make inquiries, request information, or for reasons related to the website’s content, they will be informed if the completion of any of the details is mandatory because they are essential for the proper execution of the operation

Personal data will only be stored for as long as is necessary to fulfill the reasons for which they were collected, but in no event longer than one year or until the user requests their deletion. At the moment that personal data is collected, the user shall be informed of the retention duration or, if this is not possible, the factors used to calculate the retention period.

At the moment personal data is collected, the user shall be informed of the retention period or, if this is not possible, the factors used to. calculate the retention period.

The personal data of users will not be shared, sold, transferred, leased, rented, traded or transmitted in any way to third parties, unless as required by law.

Only individuals over the age of 14 may give their consent to ROCKETBOT’s lawful processing of their personal data.

Unless expressly authorized or mandated by law, the consent of the child’s parents or legal guardians or the person in charge of the child’s personal care is required in the case of a person under the age of 14.

Unless expressly authorized or mandated by law, sensitive data of adolescents under the age of 16 may only be processed with the consent of their parents or legal representatives or the person in charge of the minor’s personal care.

ROCKETBOT commits to adopting the necessary technical and organizational measures, according to the level of security appropriate to the risk posed by the data collected, in order to ensure the security of personal data and prevent the accidental or unlawful destruction, loss, or alteration of personal data transmitted, stored, or otherwise processed, as well as unauthorized communication or access to such data.

The WWW.ROCKETBOT.COM website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as this transmission is between the server and the user, and in feedback, fully encrypted.

Due to the fact that ROCKETBOT cannot guarantee the invulnerability of the Internet or the total absence of hackers or others who fraudulently access personal data, the person responsible for the processing is committed to notify users without undue delay of any breach of security of personal data likely to result in a high risk for the rights and freedoms of natural persons. A breach of security of personal data is any security breach resulting in the unintentional or unlawful destruction, loss, or alteration of personal data sent, stored, or otherwise processed, or the unauthorized transmission or access to such data.

Personal data will be treated as confidential by the person in charge of processing, who will inform and ensure through legal or contractual duty that such confidentiality is observed by its employees, associates, and anyone to whom it makes the information accessible.

The user has on ROCKETBOT and may, therefore, exercise the following rights against the person responsible for the processing:

  1. Right of access: the right of users to obtain confirmation as to whether or not ROCKETBOT processes their personal data and, if so, to obtain information about their specific personal data and the processing that ROCKETBOT has performed or performs, as well as, among other things, the information available on the origin of such data and the recipients of communications made or planned thereof.
  2. Right to rectification: users have the right to have their personal data corrected if it is found to be inaccurate or, taking into account the purposes of the processing, incomplete.
  3. Right to be forgotten: Users have the right, provided that current legislation does not provide otherwise, to have their personal data deleted when it is no longer required for the purposes for which it was collected or processed; when the user has withdrawn their consent to the process and there is no other legitimate reason to continue with it; when the personal data has been improperly processed; or when the personal data must be deleted in order to comply with a legal obligation.
  4. If the deleted or corrected personal data were previously communicated to third parties determined or determinable, the person responsible for the processing must notify them of the operation as soon as possible. If it is not possible to identify the recipients, he or she must provide a notice that may be of general interest to those who use the database’s information.
  5. Except in the cases contemplated by the relevant law, the rectification, deletion, or blocking of personal data stored by legal mandate may not be requested.
  6. Right to restriction of processing: this is the right of users to restrict the processing of their personal data. The user has the right to obtain the limitation of processing when he/she disputes the accuracy of his/her personal data, the processing is unlawful, the controller no longer needs the personal data, but the user needs it to make claims, and when the user has objected to the processing.
  7. Right to data portability: if the processing is performed by automated methods, the user will have the right to receive from the data controller their personal data in a structured, commonly used, and machine-readable format, and to transmit those data to another data controller. When technically feasible, the person in charge of the process will send the data immediately to the other person in charge.
  8. Right of opposition: is the right of the user not to carry out the processing of their personal data or cease the processing thereof by ROCKETBOT.
  9. Right not to be subject to a decision based solely on automated processing, including profiling: the right of users not to be subject to an individualized decision based solely on automated processing of their personal data, including profiling, unless otherwise provided for by applicable law.

The user may exercise his/her rights by means of a written communication addressed to the person responsible for the processing, in accordance with Article 16 of Law No. 19,628.

In the event that the user believes there is a problem or violation of the applicable regulations in the manner in which his/her personal data is being processed, he/she will have the right to bring the required steps before the Courts of Justice.

II. COOKIE POLICY

The use of cookies may be required to access this site. Cookies are little quantities of information that are kept in the browser used by each user -on the various devices that can be used to navigate- in order for the server to remember specific information that will only be viewed by the server that originally implemented it. Cookies make browsing easier and more user-friendly, and they do not harm the device used for browsing.

The information gathered through cookies may include the date and time of website visits, the pages seen, the time spent on the website, and the websites visited immediately prior to and immediately following the website. However, no cookie permits this cookie to access the user’s telephone number or other personal contact information. No cookie can access a user’s hard drive or steal personal information. The only way for a user’s private information to be included in the cookie file is if the user voluntarily provides it to the server.

Cookies that enable an individual to be identified are considered personal information. Therefore, the preceding Privacy Policy shall apply to them. In this sense, the user’s permission is required for the use of cookies. This consent will be expressed, based on a true decision, by an affirmative and positive affirmation, prior to the beginning processing, and will be revocable and documented.

These are cookies that are delivered to the user’s computer or device and controlled solely by ROCKETBOT to improve the website’s functionality. The collected data is used to enhance the website’s quality, its content, and the user experience. These cookies allow us to recognize the user as a returning visitor to the website and customize the content to your preferences.

These are cookies used and controlled by external companies who deliver ROCKETBOT services requested by their website in order to enhance its website and the user experience when viewing it. Third-party cookies are mostly used to collect access statistics and to evaluate navigation information, i.e. how the user interacts with the website.

The information obtained includes, for instance, the number of pages visited, the language, the location corresponding to the IP address from which the user accesses the website, the number of users accessing the website, the frequency and recurrence of visits, the time of the visit, the browser used, the operator or type of device from which the visit is made. This data is used to enhance the website and identify new user demands in order to provide the highest quality content and/or service possible. In any case, information is collected anonymously, and analyses on website trends are compiled without identifying specific users.

Third party cookies used by this website are provided by the following entity(ies):

Facebook
LinkedIn
Google

In the following link(s), you may find additional information about cookies, information about privacy, and a description of the type of cookies used, their major characteristics, and their expiration period, among other things:

https://www.facebook.com/policies/cookies
https://policies.google.com/privacy?hl=es
https://es.linkedin.com/legal/cookie-policy?

The organization or entities responsible for providing cookies may share your information with third parties if required by law or if a third party processes this information on their behalf.

ROCKETBOT’s website has social media plugins that permit access to social networks. Social network cookies may therefore be kept in the user’s browser. The proprietors of these social networks have their own data protection rules and cookies, and are responsible for their own files, databases, and privacy policies. For information on these cookies and, if applicable, the processing of personal data, the user should refer to these pages. We provide below, for informational purposes only, links to some of the social networks where you can view their privacy rules and/or cookies:

https://www.facebook.com/policies/cookies https://twitter.com/es/privacy https://www.facebook.com/help/instagram/155833707900388 https://www.youtube.com/intl/es/about/policies/#community-guidelines https://policies.google.com/privacy?hl=es https://es.linkedin.com/legal/privacy-policy https://policy.pinterest.com/es/privacy-policy https://www.tiktok.com/legal/privacy-policy?lang=es

By customizing their browser, the user can disable, reject, and erase cookies – in whole or in part – installed on their device (among which are, for example, Chrome, Firefox, Safari). In this regard, the methods for rejecting and removing cookies may vary amongst Internet browsers. Therefore, the user should consult the instructions offered by the Internet browser he or she is employing. In the event that you refuse the use of cookies -totally or partially- you may continue to use the website, but some of its features may be disabled.

III. ACCEPTANCE AND CHANGE OF THIS PRIVACY POLICY

The user must have read and consented to the conditions on the protection of personal data contained in this privacy and cookies policy and accept the processing of his/her personal data in order for the person responsible for the processing to proceed in the manner, for the periods, and for the purposes specified. The use of this website constitutes acceptance of its cookie and privacy policies.

ROCKETBOT retains the right to modify its cookies and privacy policies based on its own criteria or in response to a legislative or judicial change. The user will be notified of any changes or revisions to this site’s privacy policies and cookie usage.

The user is recommended to periodically check this page for the most recent modifications or updates.

This privacy and cookie policy was revised on October 1, 2021 to reflect the most recent laws.